Frequently Asked Questions

General

Where is your shop in Graz and what are your opening hours?
You can find us at Josefigasse 3, 8020 Graz.
Our opening hours are Monday – Friday from 12am – 7pm and Saturday from 11am – 5pm.

Why do I have to open an account?
You need an account if you want to purchase anything at dogdaysofsummer.at because it tells us important information e.g. where to ship your order. If you want to know more about your data read our Privacy Policy.

How can I delete my account?
We are too sorry. If you really want to go away, please write us an e-mail or via the form at the end of the site. We will delete your account as soon as possible. For this, please don’t forget to use the same e-mail address you used on our site. And maybe we’ll see us again someday! :)

 

Before you order

How can I see if my article has some mistakes such as scratches or holes?
Every single item has a paragraph in its description that tells you whether your article is either in an excellent condition (so no mistakes or just little, nearly invisible scratches or mistakes in the inside that you can’t see from the outside), in a very good condition (rarely visible mistakes, little scratches, dots or holes) or in a good condition (visible mistakes from a certain point).
Note: Everything is vintage, so there CAN be some traces (such as lighter colours and so on) that someone wore it before – even on „excellent“ stuff.
However, if you find major mistakes that haven’t been stated please contact us as soon as possible after receiving your order. Together we’ll find a solution! :)
Please note that we can’t refund anything if you write us days after receiving your parcel as the stains / holes /… could be from you as well.

You can read more about that in our Terms and Conditions.

Can I reserve an article? If yes, how long?
Items will be reserved for 60 minutes after that they’ll be deleted from your bag. But remember: We only sell one of a kind items so be quick, someone could be faster than you!

 

Orders

I wanted to order five items but when I checked out there were only four on my bill. Why?
We just sell unique items. This means, that there are rarely two of a kind. If anyone was faster than you buying something, it is out of stock automatically and we can’t do anything against it, sorry!

How can I pay at your site?
You can either pay via Paypal, SOFORT (Klarna, which is an immediate bank transfer service) or in cash in our store. Find out more about our payment methods HERE.

Whereto and how do you ship?
We ship to Austria for 5 Euro, within the EU and Switzerland for 10 Euro and everywhere else in the world for 25 Euro. Additionally you have the possibility to collect your order directly from our store (Josefigasse 3 in Graz) which is free of course. Find out more about shipping by clicking HERE.

If you have further questions, don’t hesitate to contact us via e-mail! :)

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